Frequently Asked Questions

Quality House Cleaning On YOUR Schedule!

Mop Stars

Cleaning Services: Frequently Asked Questions

More questions about our regular house cleaning services? You’re in the right place! Learn more about our services here!

What areas do you service in the Denver metro area?

We proudly offer comprehensive cleaning services throughout the entire Denver metropolitan area, including popular neighborhoods like Cherry Creek, LoDo, Highlands, Wash Park, and beyond.

How do I get a quote or schedule a cleaning?

Getting your home sparkling clean is a breeze! You can get an instant quote right here on our website and even book your cleaning online.

How do you price your services?

Our pricing is transparent and tailored to your specific needs. Factors that influence the cost include the size of your home, the type of cleaning you need (move-out cleaning, deep cleaning, recurring cleaning, or one-time cleaning), and any special requests you may have.

How many people are on your cleaning teams?

Typically, our cleaning teams consist of two experienced professionals to ensure efficient and thorough cleaning. In some cases, for smaller jobs, a single cleaner may be assigned.

Do I need to be there for my cleaning?

Not at all! We understand your busy schedule. We only need access to your home to work our magic and leave your space sparkling clean.

How do I prepare for my cleaning visit?

There’s no need to stress about preparing. Just relax and let us take care of everything. However, if you’d like to make the cleaning process even more efficient, decluttering surfaces and picking up loose items is always helpful.

What if I want to change something about my cleaning before your team arrives?

We’re happy to accommodate changes to your cleaning plan. Just be sure to contact us at least 24 hours before your scheduled service so we can update our team’s instructions and ensure your complete satisfaction.

How can I give feedback about my service?

Your feedback is valuable to us! We strive for excellence and want to hear about your experience. Feel free to call us or send an email through our convenient online contact form.

How can I pay?

For your convenience, we accept all major credit and debit cards. You can securely add your card information when you book your service online, and we’ll charge it after your cleaning is complete.

Are you insured?

Yes, your peace of mind is important. We carry a $1 million general liability insurance policy and a $2 million umbrella policy to protect you and your property.

Our Reviews

See What Our Clients Have To Say!

Read Our Reviews!

Excellent

4.8

Donell Browning

She was fantastic!!!!!!! Thank you so much

Response from the owner: We appreciate you Donell. Thank you for your kind words and support.

Chrissy Scivicque

I've used MANY other cleaning services and none has even come close to this level of clean, while charging much more.

Response from the owner: Thank you Chrissy, welcome to Mop Stars.

Krista Nelson

Melissa has been my main cleaner and she has always been on time and so kind. She always asks me how my day is going and makes sure everything is to my liking before she leaves.

Response from the owner: We're so glad to hear that you're happy with the service provided by Melissa, and we are happy to have you on board.

kathleen goodmen

Mop Stars always leaves my home immaculate! I am so happy to have found them.

Response from the owner: We're thrilled to hear that you're happy with our service, Kathy. Thank you for your trust and support.

Madison Brown

We utilized Mopstars for move-out cleaning services. They did a wonderful job and it was a huge relief and weight off our shoulders to have this taken care of and taken care of well. We would recommend and would use again!

Response from the owner: Thank you for your wonderful feedback, Madison, I am so glad we could help.

Richele Orofino

Just used mop stars cleaner for the first time and it was fantastic. Easy to book and very professional. Selena was fabulous! She did everything we asked and made our home feel so clean and happy! Was super satisfied with the service we received across the board.

Response from the owner: Thank you Richele, welcome to Mop Stars.

Andrew Coulter

Gloria did an amazing job and was very thorough! Guy handles all the coordination/scheduling, was very responsive, and proactive in confirming everything was done to their standards. I would highly recommend Gloria and Mop Stars!

Response from the owner: That's great to hear Andrew, thank you!

Maggie McKee

Mop Stars is a reliable, highly communicative cleaning service. We have had excellent experiences with their company and appreciate their flexibility and professionalism. I highly recommend!

Response from the owner: We appreciate your feedback Maggie, thank you.

Pam Kennel

Did a great job

Response from the owner: Thank you Pam, I'm glad we could help again.

Andrew Robertson

I had a very narrow window to have a home cleaned, and Mop Stars was able to get me scheduled quickly, and for a great price. The work was excellent; they made this 60+ year old home SHINE for staging and photography. Can't wait to have them at my next listing!

Response from the owner: Thank you Andrew, we are always happy to help.

Sandra Case

I used Mop Stars to clean my entire house after new carpet was installed. They did an excellent job. The whole house was sparkling clean and smelled so fresh! This was my first time to have house professionally cleaned. I dont know why a waited so long to enjoy this experience. I highly recommend mop stars!!!

Response from the owner: I will pass on your comments to the team, thank you so much Sandra.

Adam Golesh

Went the extra mile to make sure everything was spotless! Would recommend and use again!

Response from the owner: Thank you for the feedback Adam, we appreciate it.

Brian Rembecky

My cleaner did a deep cleaning and did a phenomenal job

Response from the owner: Thanks Brian, we are here for you any time.

Jill Gibbens

Our realtor chose Mop Stars to clean a home we sold. They did a fantastic job throughout! The house looked better than is had in a long time and it smelled so clean and fresh. The price was definitely reasonable for what they did. I would highly recommend Guy and his team at Mop Stars.

Response from the owner: Jill we appreciate your feedback, and I'm glad we could help in the selling process.

Sharon Gilham

Thank you to Melissa's team for taking care of our move out clean. They did an excellent job!

Response from the owner: Thank you Sharon, we appreciate you!

Dustin Campbell

Mop Stars is an amazing cleaning service. From the very beginning Guy worked with me to support my needs. He helped me strategize what was best for the home cleaning and also assisted my client in getting set up on their online portal. Their communication is both effective and efficient. The cleaners did an amazing job in the home. I had the home photgraphed the next day and even the photgrapher said it was immaculate.Thanks Mop Stars you have my business moving forward!

Response from the owner: Thank you Dustin. We love to help our Realtor friends!

Mark Jessop

I have used Mop Stars Cleaning Service for several years and they always do a great job. They are on time and leave the property clean and neat. Great company to work with.

Response from the owner: Mark we always appreciate you and our long-term relationship.

Margaret Bowker, JE Dunn

I called Mop Stars and they showed up within 24 hours to knock out a robust and unique cleaning project, which included grime, trash and general cleaning. They even reorganized closets, cabinets, etc. Complete stress relief to have them help for a few hours. Worth every penny. They were fantastic and I look forward to working with them again.

Response from the owner: Thank you Margaret, we are always here when you need us.

Hugo's Beer & Spirits

My cleaner was excellent (first time). Friendly, thorough, fast!!! S

Response from the owner: Thanks for the feedback Tobin, and welcome to MOP STARS.

Lauren Browne

Guy and us team were amazing and they absolutely saved the day for us. As a home builder in a crunch, this was huge for us. We can’t recommend them more! Looking forward to using them again!

Response from the owner: I'm glad we could help Lauren, thanks for trusting us.

Rachel Bandy

Found Mop Stars through n’hood group recommendation. Excellent work! On time, friendly, professional. Very nice couple did a thorough job. Would highly recommend!

Response from the owner: Thank you for the feedback Rachel!

Fallon and Josh B.

Recently we had a deep clean with Cleide and Alex that was GREAT. They were flexible and mindful of me as they worked. Cleide was so sweet and I felt comfortable the whole time. I am so glad we found trustworthy and efficient cleaners to help us stay up on the house!

Response from the owner: We are happy to have you on board, thank you!

Anthony Santanostasi

Kristie did an outstanding job with a deep clean. She was very thorough and did more than I expected. Price was very reasonable. Great service and will definitely use again.

Response from the owner: Hi Anthony, thank you for trusting MOP STARS with your cleaning needs.

Molly Ring

Great communication and service for a move out clean, would use again!

Response from the owner: Molly thank you for the kind words, we appreciate it.

J L

Kristy came on time and made sure everything was spotless. My sliding door was cleaned so well... my dog ran into it. LOL

Response from the owner: Thank you for the feedback, I will pass it on!

Craig Burns

Owner and crew are great. Very responsive and professional.

Response from the owner: Craig we appreciate you, and all of our Realtor® friends, and we are always happy to help get homes ready to list.

Benjamin Sagona

Fantastic service at a great price!

Response from the owner: Thank you Benjamin for allowing us to help with your move.

Creekline Townhomes

great service... super prices

Response from the owner: Thanks for the feedback, we are glad to have you on board.

Julie Brennan

Honestly I’ve never seen a better job! My apartment is spotless and shiny! Worth every penny!

Response from the owner: That's great to hear Julie, thank you for trying MOP STARS.

Sam Gregory

Excellent deep clean when we needed to stage and sell our house.

Response from the owner: Thank you Sam for allowing us to help.

Anne Ross

Mop Stars has been great to work with. The crew that cleans our space is always on time, very professional and very thorough. The space is spotless each time. Mop Stars has also been very accommodating to last minute schedule changes and will tackle additional requests as needed. I highly recommend Mop Stars.

Response from the owner: Happy new year Anne, thank you for the kind words. I am glad we can help care for your home.

Jannette Lopez

We hired mop stars to clean our office and it has never looked better! 10/10 recommend.

Response from the owner: Jannette, thank you, we are glad to have you on board. Happy new year!

Raymond SOLANO

Very happy and very fast . Over and beyond.i would post pictures but grandkids came and now we are enjoying.

Response from the owner: We're glad you have a clean home for the grandkids, thank you.

Tess Hubbeling

Guillermina and her partner from Mop Stars are fantastic! They do a great job in our home and pay keen attention to detail - it feels like a whole house reset every month. They are also really nice, polite, and unobtrusive - which is really lovely since we both work from home. I recommend them to anyone looking for a service!

Response from the owner: Thank you Tess for the kind words, welcome to MOP STARS.

Paula Nicholas

The cleaners did a very good job. Not only did they complete all of the cleaning chores I listed when they arrived, but they also took care of several other cleaning chores I had not mentioned but sorely needed.

Response from the owner: Paula we are glad to have you on board, I will pass on your feedback to the team.

Linda Graham Caleca

Thanks for a great job all around!

Response from the owner: Thank you Linda, we are always glad to help.

Matt Horton

My experience was better than I was expecting. Thank you very much!

Response from the owner: We appreciate the feedback Matt, thank you.

Wesley Cohen

Solid cleaning service. Cleaners were on time. I recommend using this service.

Response from the owner: Thanks so much Wesley, I will pass on your feedback to the team.

marianne rodriguez

Mop Stars did such a great job cleaning our house. Scheduling was easy and Guy was great about updating me on any issues and letting me know when the crew was going to come. They did an exceptional job cleaning and left the house sparkling. We couldn’t have been happier! Thanks so much!

Response from the owner: Thank you for the feedback Marianne, please call again.

Myles Sims

Mop Stars did an awesome job with our airbnb! They were very responsive before and after the cleaning. I plan to use them going forward!

Response from the owner: We are here for you Myles, any time. Thank you.

Wade

An entire team showed up and cleaned my home like it had never been cleaned before. I was thoroughly impressed with their punctuality, and their quality of service. I would not use any other cleaning service after having worked with Mop Stars. They should chance the name to Mop FIVE Stars.

Response from the owner: Thank you Wade, so glad we could help.

Brendan O'Rourke

All of the folks here, from the management, and especially to the folks who worked on my home were wonderful. The quality was great. The turn-around time was great. And the value was great! I'd love to use their service again.

Response from the owner: Hi Brendan, thanks for the feedback. We will pass on your kudos to the team.

Jude Larsen

Mop Stars did a nice job! Thank you guys.

Response from the owner: Thank you Jude, we are glad to help.

Marlene Snow

The woman who cleaned did an excellent job. She was professional and very nice.

Response from the owner: Marlene I will pass on your kind words, thank you!

Nitya Kanuri

Highly recommend booking through Mop Stars! Julie has been helping keep our home clean for the last 6 months - she is kind, reliable, and does a great job!

Response from the owner: Thank you Nitya, we appreciate you trusting us to care for your home.

Jackson Roberts

Got them for a move-out clean, did an amazing!! job.

Response from the owner: Thank you Jackson, I am glad we could help.