Terms & Conditions

Thank you. We truly appreciate you as a client.

ADDITIONAL WORK

The team caring for your home will follow instructions on the estimate, so if you have a change to the agreed upon service or would like to add something, please contact us at least 48 hours prior to your scheduled time.

ALARMS

If you have a security alarm we encourage you to turn it off before the MOP STARS arrive. If you choose to turn the alarm on, you may give us the code and instructions on how to turn it off and on, but we are be responsible for errors in disarming or setting the alarm.

ARRIVAL

The time it takes our team to clean the home before yours varies so we cannot provide an exact arrival time. We will agree to a specific time but ask that you prepare for us to arrive within an hour of that time.

CANCELLATION FEE

Late cancellations” made the business day before a scheduled service time will be charged 25% of the agreed upon fee. “Last minute” cancellations made on the same day of service, after 12:00am, Jaquiski Tartt Authentic Jersey will be charged 50% of the greed upon fee.

CLUTTER

Please provide a CLUTTER-FREE environment, including office desks, for cleaning. Cleaning around clutter will increase time we must spend to clean your home, thereby increasing your cost.

COMPUTER

Other than light dusting, we do not clean computers or other electronic devices.

INSECTS

For health and safety reasons, we may not be able to clean an area infested with insects, and in some cases may determine we are unable to clean your home.

KEYS/ LOCKOUT

Keys given to us are coded and locked in a safe box. Please remember to provide us with a new key or access code if they change. If we are unable to access your home for any reason, this will be considered a same day cancellation and 50% of the service fee will be charged.

PAYMENT

Payment is due at the time of service. We accept cash or check, Jaquiski Tartt Womens Jersey and a $25 fee will be charged for any returned check. We will accept alternate forms of payment such as credit and debit cards, but we pass through the 3% cost of doing so. If you use a card we may pre-authorize payment for the price of the clean and card fee. A credit card is required to initiate service. You may pay by check or cash anytime but we will retain your card on file in case Jaquiski Tartt Youth Jersey payment is not available at a time of service. In this case we will charge your card.

PETS and CHILDREN

Kids and animals are awesome, and many do not mind us being there, but we ask that you secure pets and supervise children. We do not clean any pet excrement, including litter boxes, nor do we clean blood or body fluids. We will not clean a house if they feel threatened by an animal, and will result in a “same day cancellation” and associated 50% fee of the service charge.

BLINDS

Due to the fragile nature of window blinds made with fabric, we do not clean these.

QUALITY CONTROL

We may inspect homes during or after a cleaning.  This means that someone may be arriving at your home during or at the end of a service.  If you do not want any quality control inspections please let us know.

RATE ADJUSTMENTS

We reserve the right to adjust rates if we are unable to clean your home in accordance with our standard productivity rates based on quality. This may occur because we were unable to see the home before cleaning, you have asked for additional services, or for other reasons. After we have cleaned your home the first time we will have a better idea as to how much time we will need to spend in a recurring schedule.

SAFETY

For insurance and general safety reasons, our teams will not move heavy objects or reach any higher than they are able to with a two-step ladder.

SUPPLIES

We provide everything necessary to clean your home, and all of our core products are Green Seal Certified.

THE TEAM

Our cleaning professionals are employees, they are insured, and generally work in teams of two.

VALUABLES

To help avoid accidents, please put away any valuables or items that may break easily. Of course we try hard not to damage anything in your home, but on the rare occasion that something happens, please report this to our office within 24 hours.

WEATHER

We will battle to get to your home but if inclement weather forces us to close, we’ll notify you as soon as possible and re-schedule your clean.

DISHES

We do not clean dishes.

Our MOP STARS Rock!

Your people rock. You all rock. Every time your team comes, I fall in love with my home again.

Cathy J.
Aurora, CO (2016)

Well . . . your team has really impressed us. This was ABSOLUTELY worth every single penny!

Jennifer R.
Highlands Ranch, CO (2016)

Mop Stars is incredible, and I feel extremely fortunate to have been able to do business with you.

Robin T.
Centennial, CO (2016)

I went to the property last night and it was AMAZING!!!! I was very impressed and I will definitely be using your company for my new place.

Steann H.
Littleton, CO (2016)

I can say, without a doubt, that our house is cleaner than it has ever been - your team truly exceeded my expectations.

Sierra W.
Denver, CO (2016)

Your team entirely exceeded my expectations! Mop Stars really does set a gold standard…worth every penny

Teresa G.
Parker, CO (2016)

Oh my gosh they did a fabulous job!!! We will definitely keep you in our Rolodex for cleaning.

Karen A.
Centennial, CO (2016)

You are definitely setting a new standard. Fair to both parties involved.

Maureen M.
Littleton, CO (2016)

I cannot say enough good things about Mop Stars!

Connie S.
Denver, CO (2015)

A company that does a great job and IS trustworthy...not many of those around!

Anne G.
Aurora, CO (2015)

Great to work with. Staff and owner really understood what was important to us.

Trish M.
Lone Tree, CO (2015)

Mop Stars has changed our lives. My husband and I are forever grateful!

Jennifer R.
Denver, CO (2015)

My husband and I are beyond pleased and so happy that we decided to work with Mop Stars.

Sierra W.
Denver, CO (2015)

We have tried using several other cleaning services, and this is the first one that is reliable!

Jamie K.
Denver, CO (2015)

The cleaning was fantastic! What a relief it is for me not to have to do it.

Janice N.
Aurora, CO (2015)

I was so pleased and impressed, I want to set up a monthly clean!

Angie H.
Centennial, CO (2015)

Our house looks and feels amazing! Thank you!

Natalya N.
Aurora, CO (2015)

This house has undergone a transformation!

Kirk B.
Lone Tree, CO (2015)

Amazing job! What a truly great company you have.

Christine I.
Centennial, CO (2015)

I am so happy with the job your girls do for me. It makes my day!

Connie S.
Denver, CO (2015)

Mop Stars did a deep clean, and the house positively sparkles!

Jennifer W.
Lakewood, CO (2015)

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